COVID-19

Coronavirus updates from Guymark

25 March 2020



What we are doing at this time


Following the Government announcement on 23rd March, we have made changes to our operations to adhere to the latest guidelines. We have taken further steps to safeguard our staff and implemented changes to maintain our services as much as possible during these times.

On-going supply

Globally, manufacturers are adhering to policy changes that are being implemented locally. We are still receiving supplies and hold a good level of stock of our popular products. We will continue to ship orders for the foreseeable future, however please be aware that we are working at a reduced level.

Service and Calibration

Unfortunately, we are no longer able to offer any calibration or repair services, either on-site or at our laboratory. This was a difficult decision to make but is one that we had to make to fully comply with the clear advice set out for the UK.

We will contact all customers directly who have scheduled calibration appointments whilst our service is temporarily suspended.

We will resume this important work as soon as it is safe for us to do so and will ensure that the backlog of calibration work is cleared as soon as possible.

Sales Demonstrations and Sales Support

Our Sales team are all available to discuss any equipment project that you have in mind and can offer advice and training support.

For those looking to benefit from additional education during this period, why not take some time to visit the GSI Education Site, where you will find a number of useful videos and tools to support your work.

Furthermore we will be offering some individual training webinars, so if there is a particular topic that you would like us to cover, please do let us know.


Guymark Contact Details

Sales

Midlands / South-West England and Wales
Calvin Stevens
07733 121748
clst@guymark.com

North England / Northern Ireland and Ireland
Claire Casey
07733 121749
clcs@guymark.com

South-East England and London
Christine Dennington
07587 654260
crdn@guymark.com

Scotland
Philip Baxter
07717 130396
pbax@guymark.com

Calibration and Service

Operations Manager             
Robert York
01384 890603 
ryor@guymark.com

Service Administrator
Rachel Jones
01384 890606
service@guymark.com

General Enquiries

Guymark Office
01384 890600
sales@guymark.com

Keeping up to Date

We will endeavour to keep our customers up to date and notify you of any further changes.

Thank you for your support and patience during this time.

Yours sincerely,
 

Philip Baxter

General Manager

 

 

20 March 2020



As the situation of Coronavirus (COVID-19) continues to evolve, let me promise that supporting you, our customers and our staff remain Guymark's highest priority. We are closely monitoring the advice from UK Government to ensure correct procedures are followed.

I wanted to personally reassure you that we at Guymark are working very hard to maintain our normal operation and continue looking after our customers.


What we are doing at this time

We are closely monitoring the situation and setting measures and policies to ensure business continuity for our customers. Prior to the Government announcement on 16th March, we had already taken steps to keep the business operating, protect our people and maintain services. We understand that it’s critical we work harder than ever to support you by maintaining reliable service levels during this unprecedented time.

On-going supply

As a distributor, we are working very closely with our partners to ensure we maintain a supply of the products you require. We are also planning to increase our UK stock holding, to ensure a continued ability to supply. We will continue our daily shipments of consumables and equipment orders are currently shipping in the normal expected timeframe.

Service and Calibration

Currently our Engineers are still attending sites to carry out on-site calibration visits. We will always check with you first to ensure that it is still safe and appropriate for us to visit. If it becomes inadvisable to attend to perform calibration on-site, or if you would prefer not to receive visitors at the present time, we are still able to provide a full calibration service at our laboratory in Brierley Hill. Please contact us via the contact details below to arrange this.

Things are, of course changing for everyone quite rapidly and I promise to keep all our customers informed of any changes to the current situation as soon as possible.

Sales Demonstrations and Sales Support

For any previously arranged appointments, we will always contact you to check that it remains acceptable to visit.

I am pleased to say that we continue to be available to assist you with planning your next equipment purchase and are still able to demonstrate our class-leading range of products from GSI, MedRx, Maico and Otopront.

Alternatively, we can communicate via Skype or other methods to demonstrate and discuss the benefits of our equipment. This may be the ideal time to plan for some new equipment and we are more than happy to spend time with you and provide quotations or advice if you have a project in mind.


Guymark Contact Details

Sales

If you wish to arrange a product demonstration, or discuss a purchase please discuss this with your Area Sales Manager

Midlands / South-West England and Wales
Calvin Stevens
07733 121748
clst@guymark.com

North England / Northern Ireland and Ireland
Claire Casey
07733 121749
clcs@guymark.com

South-East England and London
Christine Dennington
07587 654260
crdn@guymark.com

Scotland
Philip Baxter
07717 130396
pbax@guymark.com

Calibration and Service

Operations Manager             
Robert York
01384 890603 
ryor@guymark.com

Service Administrator
Rachel Jones
01384 890606
service@guymark.com

General Enquiries

Guymark Office
01384 890600
sales@guymark.com

Keeping up to Date

Ongoing communication between Guymark UK and our customers will be essential during these challenging months. Our staff are set up to respond quickly and effectively to any questions or queries you may have. To ensure you are always kept up to date please let us know if you have any changes to your contact information and we will update our records.

We greatly appreciate your continued support and thank you for your loyalty to Guymark.

Yours sincerely,
 

Philip Baxter

General Manager